Privacy Policy

This Privacy Policy explains how Zotabet Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information responsibly, transparently and only for appropriate business, legal and security purposes.

Zotabet Casino operates under an e-gaming licence from the Tobique Gaming Commission (No. 0000064), a Curaçao Gaming Authority licence, and a Comoros AOFA licence (ALSI-202509073-FI2), with player data protected by 256-bit encryption.

Information we may collect

When you use Zotabet Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you visit or use the site.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account credentials, preferences and other information needed to create and operate a player account. We may also keep records of communications with support, including questions, requests, complaints and information you provide when seeking assistance.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents, proof of address, payment verification details and records of checks carried out to protect the platform. Information may also be collected to help identify unusual activity, suspected fraud, account misuse or other security concerns.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and transaction history. Payment providers may process payment information under their own privacy terms. We may receive information needed to confirm a transaction, manage an account, investigate a payment issue and meet applicable compliance obligations. We do not use payment information for purposes unrelated to operating and protecting the relevant service unless permitted or required.

Technical, device and usage information

When you access the website, we may collect technical details such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information, referring website and interaction records. This information helps us maintain website performance, understand how services are used, detect suspicious activity and improve security and functionality.

Cookies and similar technologies

Zotabet Casino may use cookies and similar technologies to keep the website working, remember selected preferences, support account functions, understand website use and help protect services. Some cookies may be necessary for core features, while others may support analysis or relevant communications. You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in delivering and protecting the services. We expect information received from such sources to be handled in accordance with applicable requirements and the purpose for which it was provided.

How and why information is used

Personal information is used to provide, administer and protect casino services. We seek to use information in a fair and relevant way and to limit use to purposes connected with our business, service delivery, safety and legal responsibilities.

Create, maintain and administer player accounts.
Process deposits, withdrawals and other account transactions.
Confirm identity, age, eligibility and account ownership.
Carry out verification, anti-fraud, anti-money-laundering and account security checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Provide customer support, respond to questions and manage complaints or disputes.
Operate, maintain, test and improve the website, systems and services.
Personalise or remember certain settings and improve the player experience.
Send service messages about accounts, transactions, security, changes or other important matters.
Send marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
Establish, exercise or defend legal rights and protect the interests of players, the business and others.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, transaction records and device information may be considered together when checking account security or investigating unusual activity. Automated tools may assist with security, verification, fraud detection or service administration. Where a decision has a significant effect on you, you may contact support to ask about the matter and provide relevant information for review.

Marketing communications

If you choose to receive promotional or marketing communications, we may use your contact details and account preferences to send relevant information about services or offers. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message, adjusting available account preferences or contacting us. Stopping marketing messages will not prevent essential service, security or transaction communications.

Sharing information

Information may be shared where reasonably necessary with service providers that support hosting, payments, identity verification, customer support, information security, analytics, communications and technical operations. Information may also be disclosed where required or permitted by law, to prevent fraud or harm, to protect rights and property, or in connection with a business change. We expect recipients to use information only for appropriate purposes and to apply suitable safeguards.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure technology, staff procedures and checks on service providers. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect that an account has been compromised.

Personal information may be stored or processed by service providers in Australia or in other locations, depending on the systems used to deliver and protect the website. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and lawful processing.

We keep information only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational considerations.

Children and unauthorised use

The services are intended for eligible adults and must not be used by anyone who is not legally permitted to gamble. We do not knowingly seek to collect information from children. If you believe that a child has provided personal information, contact support so the matter can be reviewed. Players must not use another person’s identity, payment method or account.

Links to other services

The website may contain links or connections to third-party websites, payment services or other platforms. Those services may have separate privacy policies and security practices. This policy applies to information handled through Zotabet Casino services and does not control the practices of independent third parties. Players should review the relevant third-party terms before providing information.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing. You may also ask questions about how information is used or raise a concern about privacy handling.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@zotabetcasino.top. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where a request could affect account security or involve another person’s information.

We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. In some situations, we may need to refuse or limit a request, for example where information must be retained for legal obligations, where deletion would affect required records, where disclosure would compromise security or fraud prevention, or where the request would unreasonably affect the rights of another person. If this occurs, we will explain the relevant reason where permitted.

Keeping information accurate

Players should keep account information accurate and up to date. You may be able to update selected details through account settings. If a detail cannot be changed online, or if you believe information is incorrect, contact support@zotabetcasino.top. We may ask for supporting information before changing identity, payment or security details.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, from publication. Players should review this page periodically. Continuing to use the services after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.