Betting Rules

These Betting Rules explain how bets are placed, accepted, settled and reviewed at Zotabet Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. By using the betting services, you acknowledge that you understand and agree to follow these rules. If a particular promotion, game or market has additional conditions, those conditions may also apply.

Zotabet Casino operates under an e-gaming licence from the Tobique Gaming Commission (No. 0000064), a Curaçao Gaming Authority licence, and a Comoros AOFA licence (ALSI-202509073-FI2), with player data protected by 256-bit encryption.

General betting conditions

Zotabet Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the relevant betting or gaming page. You must be legally permitted to use the service in your location and must provide accurate information when creating or using an account. Access may be restricted where betting is not permitted or where the service is unavailable.

A bet may only be placed through the authorised website or other official service made available by Zotabet Casino. You are responsible for keeping your account credentials secure and for checking that your account is being used only by you. Bets placed after another person has gained access to your account may be treated in accordance with the account security provisions in the applicable Terms and Conditions.

You must meet the applicable minimum age requirement before using betting services.
You must not place bets on behalf of another person or allow another person to use your account.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to manipulate a market, game, result, settlement process or technical system.
You must review the stake, selection, odds, market and displayed conditions before confirming a bet.
You should keep records of your account activity and report anything that appears incorrect or unauthorised.

Zotabet Casino may carry out identity, age, payment, source-of-funds or other compliance checks. A request for information may delay the processing or settlement of an account activity until the required checks are completed. Restrictions may be applied where required by law, where account information cannot be verified, or where activity appears inconsistent with these rules.

Placing and accepting bets

A bet is a request to participate in a market, event or game using the stake shown at the time of confirmation. The information displayed before confirmation may include the selection, odds, stake, potential return, market conditions and relevant restrictions. You are responsible for checking this information before submitting the bet.

A bet is not necessarily accepted simply because a request has been submitted. Acceptance may depend on system confirmation, account status, available funds, market availability and other applicable checks. The status shown in your account or betting history should be used to confirm whether a bet has been accepted, rejected, cancelled or remains pending.

Stake and balance requirements

You must have sufficient available funds, or any other permitted betting balance, for the stake at the time a bet is placed. A displayed balance may not include unsettled bets, pending transactions or amounts subject to verification. Where a transaction is declined, reversed or otherwise unavailable, the related bet may not be accepted or may require review.

Changes before confirmation

Prices, odds, lines, limits, availability and market information may change before a bet is confirmed. If the service displays a material change, you may be required to accept the updated terms before the bet can be placed. Once a bet has been accepted, it generally cannot be changed unless a cancellation, correction or adjustment is allowed under the applicable rules.

Duplicate or accidental bets

You should check your betting history before submitting another request, particularly if a page appears to load slowly or an error message is displayed. Duplicate bets may be treated as separate accepted bets unless a specific correction is required under these rules or applicable law. If you believe a bet was submitted incorrectly, notify the support channel made available on the website as soon as possible and provide the relevant account and bet details.

You should never share your password, payment details or account access with another person. If you suspect that your account has been accessed without permission, stop using the account and report the concern through the official support process available on the website.

Results, settlement and corrections

Bets are settled using the official result or another reliable result source applicable to the relevant market. The applicable market rules determine whether a bet is a winner, loser, void or subject to another settlement outcome. A result may remain pending until the event or game is complete and the necessary information has been confirmed.

Where a market has special conditions, those conditions take priority for that market. They may address event abandonment, postponement, interruptions, changes to participants, incomplete games, dead heats, ties, disputed results or events that are not conducted as expected. You should read the displayed market information before placing a bet.

A bet may be void if the relevant event or market is cancelled, unavailable or cannot be settled fairly.
A postponed event may be treated according to the specific rules displayed for that event or market.
If an official result is corrected, the related settlement may be corrected to reflect the valid result.
Obvious errors in prices, descriptions, selections or settlement information may be reviewed and corrected.
Where a bet contains multiple selections, the result may depend on the settlement of each selection and the rules for that bet type.
Amounts credited or debited in error may be adjusted after review, subject to applicable law.

A technical issue, display error or temporary outage does not automatically change the outcome of a properly settled bet. However, a suspected system error will be reviewed using available transaction records, account records and relevant technical information. If a correction is needed, the account history or balance may be updated.

Promotional and bonus bets

If a bet uses promotional funds, bonus funds or another special offer, additional promotional terms may apply. Those terms may define eligible markets, minimum requirements, expiry periods, stake treatment, maximum returns or withdrawal conditions. If promotional terms conflict with these general rules, the specific promotional terms may apply to that offer. You should read the full offer conditions before opting in or placing a qualifying bet.

Cancellations, disputes and responsible betting

A bet may be cancelled or voided where required by the market rules, applicable law, a technical or administrative error, suspected misuse, an invalid transaction or another legitimate reason. A request to cancel a bet is not guaranteed. Once an event has started, a bet will generally not be cancelled unless the applicable rules expressly allow it.

If you believe that a bet has been accepted, settled or recorded incorrectly, review your betting history and contact the available customer support channel promptly. Include enough information to identify the matter, such as the date, time, market, selection, stake, transaction reference and a clear description of the concern. Do not send passwords or unnecessary sensitive information.

Check the bet receipt, account history and market conditions.
Confirm whether the issue relates to acceptance, odds, stake, settlement, payment or account access.
Submit the concern through the support process available on the Zotabet Casino website.
Co-operate with reasonable requests for information needed to investigate the matter.
Keep any reference number or correspondence until the matter is resolved.

Complaints are reviewed using the information available at the time, including account records, bet records, system logs, published market information and official results. The outcome may include confirmation of the original settlement, a correction, cancellation, refund where appropriate, or a request for further information. If you are dissatisfied with the response, follow any further complaint or escalation process described in the applicable Terms and Conditions.

Responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and do not wager money needed for living expenses. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and never chase losses by increasing stakes.

Only bet what you can afford to lose.
Set personal time and spending limits before you begin.
Do not borrow money to gamble or use gambling to solve financial problems.
Do not ask another person to place bets for you or use their account.
Use available safer-gambling tools, including deposit, wagering, time or session controls where offered.
Consider taking a break or requesting account restrictions if betting is no longer enjoyable.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you are concerned about your gambling, stop playing and use the responsible gambling options available through the website. You may also wish to contact an appropriate Australian support service or health professional. These rules do not replace professional financial, legal or mental health advice.

Updates and interpretation

These Betting Rules may be updated from time to time to reflect changes to the service, betting products, technology, legal requirements or operational processes. The current version published on the website applies to activity undertaken after it becomes effective, unless a different application is required by law. You should review the rules regularly and before placing a new type of bet.

If information on a betting page, bet receipt or specific promotion provides additional conditions, those conditions should be read together with these general rules. If you need clarification, seek assistance through the official support options shown on the Zotabet Casino website before placing a bet. Continued use of the betting service after an update may indicate acceptance of the revised rules.