Zotabet Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Zotabet Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular products, promotions or services.

Zotabet Casino operates under an e-gaming licence from the Tobique Gaming Commission (No. 0000064), a Curaçao Gaming Authority licence, and a Comoros AOFA licence (ALSI-202509073-FI2), with player data protected by 256-bit encryption.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Zotabet Casino website, account services, games, payment features and related content. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or its services.

You should read these terms together with any game rules, promotion terms, privacy information, responsible gambling information and other notices displayed on the website. If a specific rule applies to a particular game, transaction or promotion, that rule may apply in addition to these general terms. Where terms conflict, the more specific rule will generally apply to the relevant activity.

Zotabet Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational needs. The current version will be made available on the website. Continuing to use the website after an update means that you accept the revised terms. You should check this page regularly.

Eligibility and lawful use

You may use the services only if you are legally entitled to do so in your location and meet any applicable minimum age requirement. You are responsible for checking whether online gambling is permitted where you live. You must not access or use the website from a jurisdiction where the services are unlawful or restricted.

Provide accurate, current and complete information when registering or using the website.
Use the website only for personal entertainment and not on behalf of another person.
Keep your account credentials confidential and take reasonable steps to protect your account.
Notify the operator promptly if you suspect unauthorised access, incorrect account information or suspicious activity.
Follow all applicable laws, regulations, game rules and instructions displayed on the website.

2. Accounts, verification and security

You may generally be required to create one account for your own use. Multiple accounts, duplicate registrations, accounts created for another person and the transfer or sale of accounts are not permitted unless expressly approved. The operator may review registrations and activity to protect the website, users and the integrity of games.

You must provide truthful information and keep your details updated. The operator may ask for documents or other information to verify your identity, age, address, payment method, source of funds or eligibility to use the services. Verification checks may be required before certain account features, deposits, withdrawals or other transactions can be completed.

You are responsible for all activity carried out through your account unless you have reported unauthorised use promptly and the operator determines that you acted reasonably. Do not share your password, payment details or security codes. The operator will not normally ask you to disclose a password through an unsolicited message.

An account may be restricted, suspended or closed where information cannot be verified, where these terms may have been breached, where activity appears fraudulent or harmful, where responsible gambling protections require action, or where the operator is required to act by law or an applicable authority. Any available balance will be handled in accordance with applicable law and the circumstances of the account.

Prohibited conduct

Using another person's identity, account, payment method or login details.
Attempting to manipulate games, outcomes, promotions, systems or other users.
Using software, devices, scripts or methods intended to gain an unfair advantage.
Using the website for fraud, money laundering, criminal activity or any unlawful purpose.
Interfering with the website, introducing malicious code or attempting to bypass security controls.
Providing false information or deliberately avoiding required verification checks.

3. Deposits, withdrawals and gaming transactions

Available payment methods, processing conditions and any applicable fees or limits will be shown on the website or during a transaction. You should use a payment method held in your own name and authorised for your use. A payment may be declined, delayed or reversed where it cannot be processed, requires verification or appears inconsistent with these terms.

You must ensure that deposits are made with lawful funds and are affordable for you. Deposits should be made for the purpose of using the available gaming services, not as a way to transfer funds to another person or account. The operator may carry out checks relating to payment ownership, fraud prevention and financial crime obligations.

Withdrawal requests may be subject to account verification, payment checks, applicable withdrawal rules and any relevant promotion terms. The operator may return funds through an appropriate verified payment method. You are responsible for reviewing the transaction details before confirming a deposit or withdrawal request.

Games are played at your own risk. Once a wager has been accepted, it may not be cancelled except where the relevant game rules or applicable law allow this. The result recorded in the operator's system will generally be treated as final, subject to investigation of technical errors, system faults or other circumstances that affect the integrity of the game.

If an obvious error, technical failure or pricing mistake affects a game, balance or transaction, the operator may correct the error and take reasonable steps to restore the position that would have applied without the error. If funds are credited to your account by mistake, you must not use them and must notify the operator or allow the correction to be made.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, rewards and promotional games are subject to their own terms. These may include eligibility conditions, expiry periods, wagering requirements, qualifying transactions, game restrictions, maximum or minimum amounts and rules about withdrawals. You should read the specific promotion terms before participating.

The operator may refuse, withdraw, amend or end a promotion where permitted by its terms or where abuse, error, fraud or unlawful conduct is suspected. Promotions must not be used through multiple accounts or in a way that attempts to bypass their conditions. If a promotion is applied incorrectly, the operator may correct the balance or remove the affected benefit.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set personal limits, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Use available deposit, spend, loss or session controls where offered.
Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
Do not chase losses or increase stakes to try to recover money.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Contact the website through the available support channel if you want information about account limits, breaks or self-exclusion.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information and laws. Information may be collected to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should review the privacy policy for further information about collection, use, storage and disclosure.

You agree to receive essential service messages relating to your account, security, transactions and material changes to the website. Marketing communications will be handled in accordance with applicable requirements and may include an option to unsubscribe.

5. Website access, liability and complaints

The website may be changed, interrupted, suspended or withdrawn for maintenance, security, technical, legal or operational reasons. While reasonable care may be taken to keep information accurate and services available, uninterrupted access cannot be guaranteed. You are responsible for having a suitable device, internet connection and software to access the website.

Website content is provided for general information and may change without notice. To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions to telecommunications or payment services, your equipment, unauthorised access resulting from your failure to protect credentials, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Any limitation of liability applies only to the extent permitted by applicable law.

Complaints and governing requirements

If you have a question, transaction concern or complaint, please use the support or contact method made available on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. The operator may ask for further details, identity verification or supporting documents.

Complaints will be considered in accordance with the operator's applicable procedures and legal obligations. If a matter cannot be resolved through the available support process, information about any further review or external dispute pathway will be provided where applicable. These terms are subject to the laws and mandatory protections that apply to your use of the services.